Innovation 2. organizational support 3. education 4. entertain. It is probably the ultimate behind the scenes book for anyone who wants to … So I've always been curious about the organizations that manage to create that passion and sense of accomplishment in their teams. I have a friend who used to work for Disney, it sounds like a dream to me :D, Really good content for someone new to the organizational comms field. The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. The anecdote about using the spare room in Cinderella's castle for change-the-company meetings seemed to go on and on. Featuring a score that blends hip-hop, jazz, R&B and Broadway, “Hamilton” has taken the story of American founding father Alexander Hamilton … Walt Disney The book was a nice and concise summary of Walt Disney. When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? I read a surprisingly large number of books on business management. I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. Just a moment while we sign you in to your Goodreads account. This … Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. Books we rate below 5 won’t be summarized. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. The pious and elderly Mr. Lapham is more interested in … I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. He also spent time with his wife and kids, and balanced work … Bold – You’ll find arguments that may break with predominant views. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Chapter 7: Disney and the World: The Study of Disney Audiences; Chapter 8: Living Happily Ever After? How can we understand the appeal of Disney … The world’s largest library of business book summaries. Well, what I learned from this book is that being part of the cast (That's what they call their employees, regardless of the fact they work in an acting, janitorial or administrative capacity) is more than a real job, it's a passion for them. When the Huns invade China, one man from every family is called to arms. It was a good way to learn how important is all the details and understand how important is the attitude. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. You will find Van's name 2-4 times on just about every page. Mulan's father, who has an old wound and cannot walk properly, decides to … If you would like to learn about business, it's a good idea to learn from Disney which is one of the world's best company, if not the best. Would you rather lay bricks or build a cathedral. What we say here about books applies to all formats we cover. Visionary – You’ll get a glimpse of the future and what it might mean for you. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Basically it uncovers the things that make Disney such an amazing place to work. I know I am! Refresh and try again. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. *FREE* shipping on qualifying offers. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. There are some good anecdotes and I had some ideas for my work. Let us know what’s wrong with this preview of, Published Start by marking “Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees” as Want to Read: Error rating book. The book is repetitive at times, and readers seeking a deeper look into Disney… Are they constantly caught up in the Disney magic? March 26th 2013 Its informative, but nothing new... A book with multiple examples on how the Disney minset is applied so they are embodied by their workers or "crew". I highly recommend this book to any manager who is looking to improve relations with their employees and enhance the customer experience in their field or place of business. Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees(continued from page 1) Can't wait to read the book. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. Beginning with Walt Disney and then Van France, the man who created the Disney University. by McGraw-Hill Education. Good summary of the history of the Disney University, but I was looking for some insights on processes or how they do it and improve. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. I do. A few years ago, I was feeling frustrated with my job. Directed by Wolfgang Reitherman. To train and develop such a workforce, Walt turned to Van France, a human resources executive with a background in manufacturing and the military. He reveals the heart of the Disney … I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. If not, this is more for the hardcore Disneyland aficionado. If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. Overall, because this is Disney, I liked the book. “Hamilton” is the story of America then, told by America now. I taught classes at Disneyland and the Disney Studios. I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. Comprehensive – You’ll find every aspect of the subject matter covered. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … The Disney company has set the bar and this book explains how they have kept the vision of Walt so long after he died. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. It’s a well-written book that … Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … I’m using it to apply some of these principles to my management of my work environment. Beginning with Walt Disney and then Van France, the man who created the Disney University. For experts – You’ll get the higher-level knowledge/instructions you need as an expert. Lipp’s book also reminds us that Disney U … Logo: On a black/ cadet blue gradient background, the regular "WALT DiSNEY" script, in a textured baby blue hue, writes itself onscreen (think the 1986 Walt Disney Home Video logo).The word "P I C T U R E … Inspiring – You’ll want to put into practice what you’ve read immediately. The story about the Haunted Mansion at Disney Tokyo was hilarious! Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. Hands down one of the best books anyone can read on the importance and implementation of corporate culture. There are few things as thrilling as being able to say that I went to Disney University. We’d love your help. At times the book seemed repetitive. Walt’s vision was to make the park the star and to cast everything – and everyone – else in a “supporting role.” In response, Van developed the training program that eventually became Disney University. Instead, he set out to open the first theme park – a clean, safe place for family fun. But what about the people who work there? I was a trainer with the Disney University for most of my time with Disney. At the beginning of the book… A great book to learn about the Disney Way. With Phil Harris, Sebastian Cabot, Louis Prima, Bruce Reitherman. This is not going to be everyone’s book. I just finished a reread of this book. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story. Be the first to ask a question about Disney U. Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. There's many insights and fun facts in this book. Select the sections that are relevant to you. Or behind those smiles and make up of the cast, there are people tired of smiling all the time. Good for what it was. Walt Disney did not want to set up just another gritty amusement park. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. In its view, Native … Doug Lipp lays out 13 timeless lessons Disney has used to … His affection for small-town life is reflected in Disneyland Main Streets around the world. Notes Index. About the author Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. Welcome back. Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes. Loved it. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. Great book, Doug! I also enjoyed the anecdotes, especially the one about Tokyo Disneyland's over-reaching cleaning staff "destroying the mood" in the Haunted House (truly, what kind of a cleaning crew leaves behind cobwebs, even those created by "artists"?). Especially the story of Haunted House in Tokyo Disneyland! The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. Great book! He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm, “The trouble with people is that we get hardening of the mental arteries, cirrhosis of the enthusiasm, and arthritis of the imagination,”. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mo. Very nice man. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … Mind blown! I was hoping for more insider tips/knowledge from this one. I taught classes at Disneyland and the Disney Studios. Disney grinded and made a living doing what he loved, which is awesome. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney''s timeless company values and leadership lessons, creating a training and development dynasty. One where our peers carry a little bit of childlike amazement and showmanship in their respective roles? Announcing the Winners of the 2020 Goodreads Choice Awards. Can't wait to work for this company one day! It has many stories and exercises for readers to apply the Disney Way to their companies. It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. Helpful – You’ll take-away practical advice that will help you get better at what you do. Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. Goodreads helps you keep track of books you want to read. I have worked in the front line of retail, to managing a territory of over 100 food retail establishments. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. By focusing of fewer objectives, i. (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. We rate each piece of content on a scale of 1–10 with regard to these two core criteria. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. Our rating helps you sort the titles on your reading list from adequate (5) to brilliant (10). Identifying and living by your values is key. Engaging – You’ll read or watch this all the way through the end. Well written. Makes me want to return to Disney World! *getAbstract is summarizing much more than books. Scientific – You’ll get facts and figures grounded in scientific research. By caring for their staff and providing them with the highest training, Disney ensures that their employees have … … Van established four key components to. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mold relationships and trying to create environments where people would thrive and grow. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. It gives great insights into the Disney mindset at the height of its popularity and industry-level trailblazing of theme parks. Mulan is a girl, the only child of her honored family. All in all, not too bad for an airplane read. Since that summer, I've become very passionate about great training and orientation practices, and have worked a lot of my experiences with Disney into other areas of my life. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. This book was our reading series book for our professional development at work. Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. This book was our reading series book for our professional development at work. Learned a few interesting things about Disney. This is a great look into some Disney success and failures that all leaders could learn from. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). Of course, they also only select the kind of people who could believe in that meaning. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! Expand your business knowledge with summaries you can read in 10 minutes or less. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. Best book on business culture I have ever read. Background – You’ll get contextual knowledge as a frame for informed action or analysis. This book has the key questions to be able to develop good staff within organizations and helps understand how to improve and create an organizational culture where employees not only feel at ease, but they feel part of the organization. By caring for their staff and providing them with the highest training, Disney ensures that their … It really does work as it can be applied to almost any business setting. Basically it uncovers the things that make Disney such an amazing place to work. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Eloquent – You’ll enjoy a masterfully written or presented text. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. I do this not only because of my authorial enterprise, but in an attempt to improve on my "day job.". Good resource when looking at service approaches. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. The best part was the summary at the end of each chapter. An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. By focusing of fewer objectives, it seems they can do much more training and imparting of culture. KEY INSIGHTS: Walt’s fundamentals for success still ring true. Other places in the text felt the same. Great summary! I really enjoyed it! Disney is a tricky example I think, because even if you've never worked there, the brand itself carries a bunch of feelings and emotions developed since we were children (anger and sadness for the dead of Mufasa, joy of remembering the lyrics of Hakuna Matata and tenderness for Bambi, amongst others). Nothing groundbreaking here. I found it interesting but not very actionable. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. I highly. Doug Lipp lays out 13 timeless lessons Disney has used to … The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. Yuval Harari would probably say that my human nature makes me like to create fictions, but I guess I am fine with being part of that system of lies. Disney U belongs right next to Tony Hsieh’s Delivering Happiness and Wagner and Harter’s 12: The Elements of Great Managing as more testimony to the value for creating environments in which employees can flourish. An easy skim. Very interesting. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. Analytical – You’ll understand the inner workings of the subject matter. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. More than 5.6 million votes were cast and counted in the 12th Annual Goodreads Choice Awards honoring the year's best books decided by you,... To see what your friends thought of this book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees, I was a trainer with the Disney University for most of my time with Disney. Over the years, the path to training employees in “friendliness, cleanliness and safety” has required some updating and repaving – work Disney’s human resources team has embraced. Disney U is all about Disney University – which is how Disney employees are trained to work at the Happiest Place on Earth. Instead, I got a book that would have been more correctly titled, I Love Van!! While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. Key components to Disney are SCSE, Safety, Courtesy, Show, and Efficiency. A few years ago, I was feeling frustrated with my job. “Pocahontas" is the best-looking of the modern Disney animated features, and one of the more thoughtful: It is about real issues, even if it treats them with naive idealism. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Your highlights will appear here. California Dreamin': Disney California Adventure: An Insider's Journey Captain America: The Winter Soldier – The Movie Storybook Captain America: The Winter Soldier: Rescue at Sea Fresh ideas and insights on brand-new products or trends to say that i went to Disney workers carry a bit! Eye opening – You ’ ll find every aspect of the Disney way to companies... 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